Refund Policy

At Fumex Vape, customer satisfaction is important to us. Please read our Refund Policy carefully before making a purchase.

1. General Policy

Due to the nature of our products (vape devices and consumables), all sales are final. We do not accept returns or exchanges for change of mind or personal preference.

2. Eligible Refunds & Exchanges

We will offer a refund or exchange only under the following conditions:

• The item received is damaged or defective upon arrival
• The item received is incorrect (wrong product or variant)
• The item is missing from your order

3. Conditions for Claims

To be eligible for a refund or exchange, you must:

• Contact us within 7 days of receiving your order
• Provide your order number and photographic or video evidence of the issue
• Ensure the product is unused and in its original packaging

4. Non-Refundable Items

The following are strictly not eligible for refunds or exchanges:

• Opened or used e-liquids and pods
• Products damaged due to misuse or improper handling
• Items purchased on sale or with a discount code
• Orders with incorrect shipping addresses provided by the customer

5. How to Request a Refund

To initiate a refund or exchange request, please contact us at: 📧 support@fumexvape.com

Include your order number, a brief description of the issue, and supporting photos or videos. Our team will review your request and respond within 2–3 business days.

6. Refund Processing

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

7. Shipping Costs

Shipping costs are non-refundable unless the return is due to our error. If an exchange is approved, we will cover the cost of re-shipping the replacement item.

8. Contact

For any refund-related inquiries, reach us at support@fumexvape.com.